After Order Support
Returns & Cancellations
Use your order number and billing email to route the request correctly. Cancellation help before dispatch and return help after shipment are handled differently.
How requests are routed
| Order status | Support path | What Seetrafix needs |
|---|---|---|
| Pending / Processing / COD pending | Cancellation review | Submit the request early so support can check the dispatch state. |
| Shipped / Delivered | Return review | Describe the issue clearly and note the current item condition. |
| Cancelled | Closed order | The tool will show the order as closed instead of opening a new cancellation request. |
Start a return or cancellation request
Return questions
What do I need to start a request?+
Use the same order number and billing email from checkout so the tool can verify the order first.
Are cancellations and returns handled the same way?+
No. Cancellation support applies before dispatch, while return support applies after shipment or delivery.
Does the tool decide the outcome immediately?+
Not always. The request creates a reference and gives support the context needed to review the next step.
